Last week I mentally composed a post about how Olle had suddenly discovered online games. This was his first use of the home computer in about three months. I think what inspired this is that during their weekly computer lesson at school, they are allowed to play games in pairs if they finish their lesson project. (I have no idea what they are currently 'studying' in that subject.) He and his friend Oscar had played Rockin' Soccer and Olle came home and wanted to show it to us.
He knows enough now that he can turn on the computer (I have a four year old iMac at home), open IE and go to the Yahooligans site via Favourites. I suspect that most other modern kids have been able to do that kind of thing since they were three or four, but for Olle it's a great achievement and he is thrilled with himself.
So for the past two weekends we have let him play on the computer for a couple of hours a day. He wanted us to play with him but most of the time we found reasons to decline. The rate of screen-freeze has soared and I hate to think what else he was getting up to (accidentally). Then on Friday I noticed that everything that was usually under my Apple icon was no longer there. I hunted around a bit and moved some files around in the System folder. That brought back at least the Latest Applications and Documents, which is all I needed (I thought).
On the weekend I found I could no longer download email to my home inbox. I thought this might be because there was some huge spam file in my account. But I found I couldn't access my webmail either. My account is with Ozemail and they have recently changed the webmail interface. I wondered if that was it?
Somehow yesterday, in trying to sort this out, I turned something on or off and suddenly my dial-up connection had vanished. I can't open any of the relevant control panels and all my TCP/IP settings appear to have disappeared.
Of course, I tried phoning Ozemail. Here is the crux of my complaint (and for some reason the enormous personal wealth of Malcolm Turnbull who is my local MP figures in my emotions about this...) Ozemail's technical support now has a voice message which tells me that because they don't want me to have to wait on the line, they suggest I call back later.
I've called back later several times at various times of the day and night and got the same message. In other words, there is no way you can ring technical support.
From work I put in a Help request, but that says they will get back to me by email. Of course, I currently have no home email. Anyway, I recently put in a similar Help form, duly received an automated acknowledgement of same - and then never heard from them again. (I had to resolve that problem by waiting on the line for 15 minutes, but I'm not allowed to do that any more.)
What am I supposed to do?
Well, what I am going to do is buy a new Mac this afternoon and get wireless broadband. A colleague tells me he got it recently and it was easy peasy to install and works just fine. (I'm slightly worried about the possible health effects of all these waves flloating around in our house, but we watch TV, so what are a few more electromagnetic rays? if that's what they are.)
So I think I'm ditching Ozemail, unless they get back to me soon. (Just what was their annual profit last year? I don't know but I think we're talking millions.)
I suppose now we will have our lives ruled for awhile by the wonders of children's broadband online games.
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